Privacy Policy
This policy describes NCM’s practices regarding personally identifiable information and data (“personal information”). This policy applies to our website, email and text messages, and social media accounts (the “Platforms”). When you use the Platforms, you agree to the terms in this policy.
The categories of Personal Information we collect
Platform information: When you visit the Platforms, we may collect information from you. Some of it may be personal information. This information can include search history, IP address, screen resolution, browser used, operating system and settings, access times and referring URL. If you are using a mobile device, we may also collect data that identifies your device, your settings and your location.
Consumer support: If you choose to contact our consumer support services we will collect any inquires, complaint or other information that you may submit to our support team.
When you give us personal information, you are telling us that the information is true, accurate, complete and current. You are also telling us that you have the authorization to provide it to us.
How we collect your Personal Information
Personal information you give to us: We collect your personal information directly from you. For example, when you provide us your personal information or contact our customer support. Personal information we collect passively: We also collect your personal information passively. For example, we collect information about you over time and across different Web sites when you visit this Platform.
Platform features may make use of your device attributes and settings that will allow us to determine your physical location. Such technologies may include IP address mapping, WiFi, GPS signals, cell tower positioning or other technologies.
Personal information we receive from third parties: We collect your personal information from third parties. This can include when you log in using a third party platform, such as Facebook.
For what purposes we use your Personal Information
Your personal information may be used in the following ways:
Improving our services: To provide you and improve our Platforms and services, to better understand the users of our Platforms and services, and to protect our property and to prevent damage to them.
Marketing activities: We use your information for marketing purposes. These activities may include:
» To send you marketing emails from an NCM address regarding our services or those of our partners, if you have opted-in to receive emails from us or have transacted with us, and as permitted by law. You can easily unsubscribe from these marketing communications at any time by clicking on the “Unsubscribe” link included in the newsletter
»
To communicate with you, including as follows:
» To send booking confirmations
» To send alerts and notifications you have subscribed to, including to your mobile device; » To solicit reviews
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» To communicate with you if you have contacted consumer support
» To send you information servicing and administrative emails
» To send you information about services, offered or our business partners, that we believe you would be interested in
Legal purposes: In certain cases we may need to use your information to handle and resolve legal disputes, for regulatory investigations and compliance or to enforce the terms of use of the service.
Performance of a contract: The use of your personal information may be necessary to perform the services and provide you products that you have requested from us.
Legitimate interest: We may use your personal information for our legitimate interests, such as displaying relevant advertising and recommendations and for legal purposes
Consent: We may rely on your consent to use your data for certain direct marketing purposes. You can withdraw your consent anytime by contacting us
Your Choices
You can manage your communication preferences in your account. Marketing email has an opt-out URL and you can unsubscribe from such communication at any time. your membership.
How we share your Personal Information
Corporate affiliates and change of control: We may share your personal information with our corporate affiliates and if NCM itself is sold or otherwise changes control, owners would have access to your personal information for the uses set out herein.
Service providers: We may share your personal information with suppliers who perform services on our behalf and have agreed in writing to protect and not further disclose your information.
If you contact our consumer support, they may need to share information about your request in order to assist you.
Authorities: We may disclose personal information if required by law, for example to law enforcement or other authorities. This includes court orders, subpoenas and orders arising from legal processes, and administrative or criminal investigations. We may also disclose your personal information if the disclosure is necessary for the prevention, detection or prosecution of criminal acts or to prevent other damage, or in response to a legal action or to enforce our rights and claims.
We may also share anonymous aggregated usage information with others.
How we store and protect your Personal Information
Our servers and data centers are located in the U.S and our service providers may be located there and in other countries. By providing us personal information, you agree that your personal information may be transferred to and stored in these countries. These countries may have different and/or less stringent privacy/data protection and data security rules than those of your own country. As a result, your personal information may be subject to access requests from governments, courts, or law enforcement in those countries according to laws in those countries. Subject to the applicable laws in such other countries, we will provide the necessary safeguards to maintain protections of your personal information,
e.g. by obtaining from the data recipients contractual commitments based on the EU model clauses.
Retention periods
We will retain your personal information for as long as your account is active and for a period of time thereafter to allow you to re-activate your account without loss of information.
We will also retain your personal information as necessary to comply with our legal obligations, resolve disputes and enforce our contracts.
Children
NCM does not knowingly collect personal information from minors. If we become aware that a minor is attempting to submit personal information, we will remove this information from our records. If you are the parent/legal guardian of a minor who has given us personal information, please contact us so we can delete it.
Changes to the Privacy Policy
We may modify this Privacy Policy at any time and without prior notice. We will notify you of material changes to how we use your personal information prior to implementing them. We may notify you about such a material change by email or prominent notice on our website. By using our services and Platforms a\er we post these changes, you indicate you accept them.
Your rights with respect to personal information
Your rights:
» Access: You are entitled at any time to obtain information about your personal information that we store, in accordance with applicable law and without any fee. However, in exceptional cases we ask you to pay reasonable fee before we provide the information if permitted by applicable law
» Rectification: You may request that we rectify any of your personal information that is incomplete or incorrect
» Deletion: You may request that we delete your account
» Objection: You may object, at any time, to your personal information being processed for direct marketing purposes
» Restrictions of processing: You may ask us to cease processing of your personal information for example if you have objected to the processing and the existence of legitimate ground is still under consideration
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» Right to withdraw consent: You have the right to withdraw your consent at any time, without affecting the lawfulness of our processing based on such consent before it was withdrawn
We may request proof of your identity before acting upon any request. We may not be able to allow you to access certain personal information in some cases. For example if your personal information is connected with personal information of other persons, or for legal reasons. In such cases we will provide you with an explanation why you cannot obtain this information. We may also deny your request for deletion or rectification of your personal information due to statutory provisions, especially those affecting accounting, processing of claims, and mandatory data retention, which may prohibit deletion or anonymization.
How to contact us or how to lodge a complaint
To exercise your rights, or if you have questions about our privacy practices or need assistance with exercising or understanding your privacy choices, please contact our Data Protection Officer at ncmadmin@optusnet.com.au
Tracking
To help improve our website offering and for capacity planning purposes. We or our third party service providers may set analytics cookies. These allow us to gather aggregated or segmented information about the types of visitors that access our Platforms and the pages and advertisements that they view. In order to better understand your use of our Platforms, we or our third party service providers may collect information on such use, including pages visited, links clicked and mouse movements. We do not use this information to personally identify you.
How you can control tracking tools and opt-out of online behavioural advertising
Your browser may give you the ability to control cookies. How to do this varies from browser to browser. You should view the Help menu on the browser you use for further information. Your opt out choice is stored in opt out cookies only in that browser, so you should separately set your preferences for other browsers, computers, or devices you may use. If your browser blocks cookies, your opt out preferences may not be effective. Deleting browser cookies can remove your opt out preferences, so you should visit this page periodically to review your preferences. If you block or delete cookies or opt out of online behavioral advertising, not all of the tracking that we have described in this policy will stop.
Please also note that opting out of a third party cookie does not mean that you will no longer receive or be subject to online advertising or marketing. It means that the third party service from which you opted out will no longer deliver ads tailored to your web preferences and online behavior.
We may also use Google Analytics to collect demographic and interest data about you (such as age, gender, and interests), including through Google Analytics Demographics and Interest Reporting. We may use the information collected about you through Google Analytics for Google services such as Remarketing with Google Analytics and Google Display Network Impression Reporting. Choices you make are browser and device specific. Some aspects of our site use cookies to function.
